rePete provides tools to help you manage and the details of your customers’ Predicted Schedules. The features available depend on whether the schedule is tagged with One Click Reorder.
In all Predicted Schedules you can swap products, change the product quantity, and pause or resume nudge reminders. You can also place reorders on the customer's behalf and update the shipping address in schedules tagged One Click Reorder.
Pause or resume nudges
rePete allows you to pause and resume either all nudges for a customer or just the nudges for a customer's specific product schedule.
Pause or resume all nudges for a customer
In rePete, navigate to Customers.
Click on the customer's name to open their profile.
Click the Pause all nudges button to pause all nudge reminders for that customer.
To resume, click the same button and select the option to resume nudges.
Pause or resume nudges for specific product schedules
In rePete, navigate to Customers.
Click on the customer's name to open their profile.
In the rePete Products table, check the checkbox beside each product schedule you want to pause.
Once selected, the option to pause nudges for those schedules will appear. Click it to confirm.
To reactivate a paused schedule, check the checkbox beside the paused schedule and select the option to activate.
Swap a product
You can swap the products in your customer’s Predicted Schedules. This is useful if you discontinue a product and need to offer a new product or if you have seasonal variations.
Note: When you swap in a new product, it is automatically added to rePete (if it is not already included).
To swap the product in a customer’s Predicted Schedule, please follow the steps below.
In rePete, navigate to Customers.
Click on the customer’s name, then click on the chevron (>) next to the Predicted Schedule containing the relevant product. This will open a view of that specific predicted schedule.
In the Product Details section, click Edit.
Click Change product.
In the product selector, select the new product.
Click the Select button.
Select which product price is offered in the customer’s nudge:
Honor Contract Price (default): Keeps the original product's price.
Use Product Price: Uses the new product’s price.
Optional: Change the quantity in the Quantity field.
Click Save.
Update product quantity
You can adjust the quantity of product that is offered in your customer’s nudge reminders. This is helpful for customers who prefer to order more products less often or less products more often.
Pro Tip: Nudges offer the same quantity of product the customer originally purchased. rePete automatically adjusts the timing of nudges when multiple quantities are purchased.
To update the quantity of a product in a Predicted Schedule, please follow the steps below.
In rePete, navigate to Customers.
Click on the customer’s name, then click on the chevron (>) next to the Predicted Schedule containing the relevant product. This will open a view of that specific predicted schedule.
In the Product Details section, click Edit.
Updated the amount in the Quantity field.
Click Save.
Update shipping address (One Click Reorder only)
You can update the shipping address on a customer’s product schedule if the schedule has the One Click Reorder tag.
Note: This only changes the address for this specific schedule. It does not update the customer's Shopify profile or any other rePete schedules.
To update your customer’s shipping address, please follow the steps below.
In rePete, navigate to Customers.
Click on the customer’s name, then click on the chevron (>) next to the Predicted Schedule containing the relevant product. This will open a view of that specific predicted schedule.
In the Shipping Address section, click Edit.
Enter the customer’s new shipping address.
Click Save.