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Cancel a Subscription

Unfortunately, there will come a time when you need to cancel a customer's subscription. If you allow cancellations, a customer can do this themselves from inside the "Manage Subscription" area. Cancelling a subscription moves a customer to inactive status, and cancels all future recurring orders immediately. 

To cancel a customer's subscriptions, follow these steps:

  1. From “Shopify Admin”, select Apps.
  2. Select Recurring Orders & Subscriptions by Bold.
  3. Select Customers.

    Select Customers 

  4. Enter email address or name in the search to find the customer.

    Enter text in search field 

  5. Select Search.

    Select Search 

  6. Select Edit next to the customer. 

    Select Edit 

  7. Select Cancel.

    Select Cancel 

  8. Select Confirm.

    Select Confirm 

Notes:

  • Cancelling their subscription moves them to "Inactive Subscriber" status and you can always find them later.

    Inactive Subscribers

  • You can always Reactivate an Inactive Subscriber later, as long as it was not an automatically expiring subscription.
  • You can still view their order history and subscription information after you've cancelled their subscription.
  • Cancelling a subscription does not affect any existing orders generated in Shopify. 
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