Unfortunately, there will come a time when you need to cancel a customer's subscription. If you allow cancellations, a customer can do this themselves from inside the "Manage Subscription" area. Cancelling a subscription moves a customer to inactive status, and cancels all future recurring orders immediately.
To cancel a customer's subscriptions, follow these steps:
- From “Shopify Admin”, select Apps.
- Select Recurring Orders & Subscriptions by Bold.
- Select Customers.
- Enter email address or name in the search to find the customer.
- Select Search.
- Select Edit next to the customer.
- Select Cancel.
- Select Confirm.
- Cancelling their subscription moves them to "Inactive Subscriber" status and you can always find them later.
- You can always Reactivate an Inactive Subscriber later, as long as it was not an automatically expiring subscription.
- You can still view their order history and subscription information after you've cancelled their subscription.
- Cancelling a subscription does not affect any existing orders generated in Shopify.