Recurring Orders has a number of automatic email notifications that you can enable to keep your customers in the loop regarding their subscription, and actions that may affect them.
You can find all our available email notification in the app admin, under Settings > Emails.
In this area of the app, you get to choose which email address is to be the 'From Email' when we trigger emails to your subscribers. If a customer replies back to the email, their replies will go to this email.
Adding our SPF record to your DNS
Certain email providers may see a higher number of emails sent to a customer's spam box, or may not even be sent to the customer at all.
To improve our app's email deliverability, it may be necessary to add our Sender Policy Framework record to your existing DNS.
An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain. The purpose of an SPF record is to detect and prevent spammers from sending messages with forged 'From' addresses on your domain.
Adding our Bold Apps SPF record to your DNS should improve this, and allow customers to receive automated emails from our app more reliably.
NOTE: This process will be different for the various email providers, but instructions should be easily found through your hosting support or email service help articles. :-)
- Login to your domain’s administrative console
- Navigate to the page where the DNS records can be updated
- Create a TXT record containing this text: v=spf1 include:boldapps.net ~all
- Ensure you use ~all and not -all. If you don't, this may cause some delivery issues
- Save your changes
Our SPF record:
v=spf1 include:boldapps.net ~all