Order Frequency in Recurring Orders

Adjusting a subscriber's order frequency is easy! This is something a subscriber can achieve on their own from inside the 'Manage Subscription' customer area - but sometimes your subscribers will request that you assist them with this! 

Changing this will affect how often their recurring orders generate, and how often they are charged. You can adjust their order frequency to daily, weekly, monthly, and yearly intervals.

This can sometimes be a two step process, as their upcoming order date may need to be altered as well.



Open Recurring Orders, and navigate to the main 'Customers' tab, along the top navigation tabs.

Search for the customer by name or email, found along the right hand side.

Once you find the customer, click on 'Edit' - with the small pencil icon.

Among the available options, you will see the 'Frequency' column. Here you can view their current order frequency. If you click on the gray button, it'll prompt you to adjust the frequency. 


Adjusting their frequency

Here you can choose a numerical value, and an interval option - from days, weeks, months, and years. 

Once your selection is complete, click 'OK'. It will then confirm their next upcoming order date, and you can close the window.


Important to Note

Changing a subscriber's order frequency, does NOT affect their next upcoming order date. This means typically this is a two step process. 

It doesn't matter what order you do this in - but you'll most likely need to modify their next upcoming order date after you adjust their frequency. Click here to learn how to do this! :-)

If you only change their order frequency, their upcoming order date will remain unchanged - and the customer may see a charge and an order produced unexpectedly.



Have more questions? Submit a request