Bold's QuickBooks integration may encounter errors that stop your exports from functioning. An order in Shopify can fail when exported to QuickBooks Online for a variety of reasons.
Performing an export of the date range when you encountered these errors will provide you with a list of all failed orders along with an explanation of why they failed to export.
If your exports stop functioning, we highly recommend disconnecting and reconnecting the app from your QuickBooks organization.
Setup
- From the Shopify admin, select Apps.
- Select Intuit QuickBooks Online.
- Select Settings.
- Select Disconnect.
- Navigate back to the Shopify admin and select Apps.
- Select Intuit QuickBooks Online.
- Reconnect your QuickBooks organization by selecting Connect now.
Once the QuickBooks app has been successfully disconnected and reconnected, your exports should resume.
Editing Orders in Shopify
Edited Shopify orders cannot be exported with Bold Quickbooks Online. Only the original, unedited Shopify order can be exported through the integration.
Shopify refunds will continue to export correctly after the order's been placed.
Troubleshooting
If your exports are still not functioning, please contact our Merchant Success team.