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Wrong Account In QuickBooks Online

The Product sales account selected in the app settings will determine which account is used.

Once the product is in QBO, they are free to change the income account on the specific products themselves. Quickbooks support should be able to walk them through that process.

We have a public doc on the selection process here https://help.shopify.com/manual/apps/apps-by-shopify/quickbooks-online/configure-qbo.

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