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Process a Refund with Returns Manager

To process a refund with Returns Manager, follow these steps:

  1. From "Shopify Admin", select Apps.

    Select Apps 

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold 

  3. Select Returns.

    select returns 

  4. Select Pending Requests.

    select pending requests 

  5. Select Approve, next to the return you would like to process.

    select approve 

  6. Select OK.

    select OK 

  7. Select Active Returns.

    select active returns 

  8. Select Refund.

    Note: You must Turn on Returns Manager Refund Feature to complete the process in Returns Manager. Otherwise, you will set the status here and process the refund in Shopify.

    select refund 

  9. Complete the fields and select Refund.

    select refund 

That's it!