Process a Refund with Returns Manager

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Returns Manager gives you the flexibility to process refunds directly from within the app's admin. This modal works similar to the refund portal that's available on the order in your Shopify admin.

To process a refund with Returns Manager, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold

  3. Select Returns.

    select returns

  4. Select Pending Requests.

    select pending requests

  5. Select Approve, next to the return you would like to process.

    Pending Returns

  6. Select OK.

    select OK

  7. Select Active Returns.

    Active Returns

  8. Select Refund.

    Note: You must Turn on Returns Manager Refund Feature to complete the process in Returns Manager. Otherwise, you will set the status here and process the refund in Shopify.

    Refund

  9. Complete the fields and select Refund.

    select refund

That's it!

Next Steps:

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