Process a Refund with Returns Manager


Returns Manager gives you the flexibility to process refunds directly from within the app's admin. This modal works similar to the refund portal that's available on the order in your Shopify admin.

To process a refund with Returns Manager, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold

  3. Select Returns.

    select returns

  4. Select Pending Requests.

    select pending requests

  5. Select Approve, next to the return you would like to process.

    Pending Returns

  6. Select OK.

    select OK

  7. Select Active Returns.

    Active Returns

  8. Select Refund.


  9. Complete the fields and select Refund.

    select refund

That's it!

Next Steps:

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