To process a refund with Returns Manager, please follow these steps:
- From Shopify's admin, select Apps.
- Select Returns Manager by Bold.
- Select Returns.
- Select Pending Requests.
- Select Approve, next to the return you would like to process.
- Select OK.
- Select Active Returns.
- Select Refund.
Note: You must Turn on Returns Manager Refund Feature to complete the process in Returns Manager. Otherwise, you will set the status here and process the refund in Shopify.
- Complete the fields and select Refund.