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Discount Codes FAQ

What determines a "customer", is it linked via their email address?

Yes, we do determine a customer by their email address.

For Example:

With an option like "Limit the number of times each customer can use the discount code" limited to one. A customer using the same email address would not be able to reuse the code, but if that customer uses a different email address, the would be able to reuse the code.

If I create a discount code in Recurring Orders, does it create it in Shopify automatically?

Yes. Shopify will create a one-time-use discount code, and mark it as used one time, when an order generates in Shopify with that code applied. If you already have a discount code in Shopify, with the same label, it will not override it.

Can I edit a discount code after it has been created?

No, it can't be edited. If you have created this discount code in error, you would have to delete and recreate it.

If I delete a discount code and recreate it with the same code, will it be the same discount code?

No, every time you create a discount code if has a unique ID that is attached to it. If you delete a code called FREESTUFF, and recreate a new code called FREESTUFF, our system will treat it as a new code.

Can I create a discount code that will only apply to an order under a specific dollar value?

No, we only offer minimum order specifications. For Example: only apply the discount code if the order is above $XX.

Can a customer have more than one discount code on their subscription?

No. They can only have one.

Can I apply a discount code to an existing subscriber?

Yes, visit: Apply a Discount Codes to an Existing Subscription to learn more.

Can I import discount codes from another platform or app into Recurring Orders?

No, you can't import discount codes into the app, but you can export the bulk discount codes generated by Recurring Orders for use with offers like Groupon.

How many discount codes can I make in one bulk creation?

You can make anywhere from 1-5000 in each bulk discount code group.

Can I have multiple bulk discount code groups?

Yes.

What happens when you disable a discount code currently applied to a customer's existing subscription?

This discount code will not be usable by customers purchasing from your store, in our checkout. It does not remove the code from any existing subscriptions that may have it applied.

What happens when you delete a discount code currently applied to a customer's existing subscription?

This discount code will not be usable in our checkout, and will be deleted permanently from the app admin. It does not remove the code from any existing subscriptions that may have it applied.

Can I delete a discount code from a customer's existing subscription?

No, but you can replace it. Read more about that on the Apply a Discount Code to an Existing Subscription page.

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