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Shipping Rates FAQ

What happens if I offer a subscribe and save discount on my products, and use my Shopify shipping rates?

Because of our integration access to Shopify's Shipping API, we are only able to calculate and apply Shopify shipping rates prior to a subscription discount, or discount code being applied. This means we apply Shopify shipping rates to the order subtotal, not the discounted total.  We have worked with Shopify in the past on this issue, and this is a known limitation.

What happens if I delete a Shopify shipping rate that is currently attached to recurring orders?

If you delete a Shopify shipping method that is currently attached to active subscriptions, the next cheapest applicable shipping rate will be chosen as an automatic replacement.

Why does the recurring checkout say no available shipping rates?

If the recurring checkout page isn't able to pull in Shopify shipping rates, make sure your store isn't password protected. If it is, you'll need to make it public. If your store is public and it still doesn't work, check your Shopify shipping settings to ensure that you have sufficient rates enabled.

If I change the pricing or names of my Shopify shipping rates, does Recurring Orders automatically update to those new shipping rate prices and labels?

If you've made adjustments to your shipping rates, you may want to contact our support team. Sometimes an internal shipping rate refresh is needed.

What happens if I add a brand new Shopify shipping rate?

If you add a brand new shipping rate, this rate will now be available for new subscribers, and it will also be offered as an option when changes have been made to an existing subscription. It will not automatically apply to any existing subscriptions if another applicable rate is already attached.

How long can it take for changes made to my shipping rates to show up in the recurring checkout or in the app under update shipping method?

Changes or additions made to your Shopify shipping rates can take anywhere from five to 60 minutes to reflect in Recurring Orders.

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