Customer Management FAQ

How do I change the recurring date of a subscription?

If you have a customer interested in changing their subscription date, refer to: Change Next Order Date for an Existing Subscriber to learn how.

Can I import my current subscribers from another app?

Usually, yes. Email our Support Wizards for help with this.

When will customers be billed?

When a customer places a recurring order they will be billed based on the date the order is placed and the frequency they select. For example, if a customer places an order on March 17 and chooses to receive their order monthly, they will be billed for their next order on April 17. They will continue to be charged on the 17th of every month until the order is cancelled or changed.

When does a new subscriber's first order process?

Immediately after checking out with their recurring products.

Why isn't my "Add to Existing Subscriptions" button showing?

For customers (who are signed in) that have an active subscription, they should see an "Add to Existing Subscription" button below the "Add to Cart" button, which allows them to add a new item to their existing subscription.

If the button isn't showing up, visit: Add to Existing Subscriptions Button isn't Showing for steps to correct the problem.

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