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Dynamic Discounts FAQ

Can I apply a limit of one subscription per Shopify account?

No, not at this time.

Can I restrict cancellation until X number of orders have passed?

No, not at this time, but we will be looking to add this in the near future. You can control your general cancellation settings for all subscribers with Cancellation Management in Recurring Orders.

I removed the upcoming automated transformation. Can I put it back?

There is no way to put an automatic transformation back in place once it is removed. It would have to be handled manually by the Shopify admin.

What happens if a customer skips an upcoming order during this automated transformation?

It will not count toward their order count. It will still only consider the orders they do not skip and are charged for.

Will the product prices be accurately reflected in a subscriber's upcoming orders when I view them?

No, they won't. The prices will be reflected correctly once they are charged for the product.

Will both prices display in the Shopify cart and Recurring Orders checkout?

No, only the cost of the product with the initial discount will show in the Recurring Orders checkout and Shopify cart.

Will this affect my existing product page customizations?

Customizations may have to be adjusted to incorporate the new initial and recurring discount text. We would advise testing this on a test product.

Can I still manipulate the price, or the product itself, if a subscriber signs up for a subscription product that has an initial and recurring discount?

Yes, but it requires removing the automated discount transformation, so the discount change will no longer automatically occur. You're removing the automatic transformation and defaulting it to a regular subscription with a single discounted price.

Can I change the wording and what it says in the widget?

Yes, nearly all wording can be adjusted in the Recurring Orders app in Language Settings.

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