Return statuses are used to track an item throughout the reverse logistics process. Store staff can update the status of a return to communicate with the customer the progress on their submitted return request. Statuses are fully customizable and are often used to indicate when an item has been received at the returns center, is in testing, or has been returned to the manufacturer for inspection. Returns Manager can also be configured to send an email when a return is updated to certain statuses to keep the customer informed or to indicate that action is required on their part.
Return reasons are the reasons that can be selected by a customer to process their return. Each of these will be named and have a shipping setting that determines whether the store owner or the customer is responsible for paying return shipping. This may change depending on the reason for the return; it is likely that a customer would pay for shipping if a wrong size was ordered, while the store owner might pay if the wrong item was shipped.