Create a Manual Return

A manual return can be created by store staff to override the return rules when an ordered product is outside the allowed time-frame for returns or if a customer calls into the store to submit a request.


Bold Returns Manager is no longer available to install on the Shopify App Store. If you already have Bold Returns Manager installed, you will be able to continue using it as it is grandfathered on your store.



  1. From Shopify's admin, select Apps.
  2. Select Returns Manager by Bold.
  3. Select Returns.

    select returns

  4. Select Create a Return.

    select create a return

  5. Enter the Order Number in the "Search Bar".

    enter the order number

  6. Select Search.

    select search

  7. Select Create Return.

    Select Create Return

  8. Select a Return Type.

    select a return type

  9. Enter a Return Quantity.

    enter a return quantity

  10. Select a Return Reason.

    Note: Visit What are return reasons and statuses? for more information.

    select a return reason

  11. Select OK.

    select ok

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