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Create a Manual Return

A manual return can be created by store staff to override the return rules when an ordered product is outside the allowed time-frame for returns or if a customer calls into the store to submit a request. To create a manual return, follow these steps:

  1. From "Shopify Admin", select Apps.

    Select Apps

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold

  3. Select Returns.

    select returns

  4. Select Create a Return.

    select create a return

  5. Enter the Order Number in the "Search Bar".

    enter the order number

  6. Select Search.

    select search

  7. Select Create Return.

    Select Create Return

  8. Select a Return Type.

    select a return type

  9. Enter a Return Quantity.

    enter a return quantity

  10. Select a Return Reason.

    Note: Visit What are return reasons and statuses? for more information.

    select a return reason

  11. Select OK.

    select ok

That's it! You will need to Process a Return to complete it.

Next Steps: