A manual return can be created by store staff to override the return rules when an ordered product is outside the allowed time-frame for returns or if a customer calls into the store to submit a request.
To create a manual return, please follow these steps:
- From Shopify's admin, select Apps.
- Select Returns Manager by Bold.
- Select Returns.
- Select Create a Return.
- Enter the Order Number in the "Search Bar".
- Select Search.
- Select Create Return.
- Select a Return Type.
- Enter a Return Quantity.
- Select a Return Reason.
Note: Visit What are return reasons and statuses? for more information.
- Select OK.