Create a Return Reason

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Return Reasons are why your customers are choosing to return their products. When the customer goes to submit a return on your site, they're required to select a return reason.

To create a return reason, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold

  3. Select Settings.

    select settings

  4. Select Return Reasons.

    select return reasons

  5. Select Create a new reason.

    Create a New Reason

  6. Enter a Reason Name.

    enter a reason name

  7. Select the Shipping options.

    select the shipping options

  8. Select Require picture of product if you want to require a picture for the return (optional).

    select require picture of product

  9. Select Save.

    select save

That's it!

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