Return Reasons are why your customers are choosing to return their products. When the customer goes to submit a return on your site, they're required to select a return reason.
To create a return reason, please follow these steps:
- From Shopify's admin, select Apps.
- Select Returns Manager by Bold.
- Select Settings.
- Select Return Reasons.
- Select Create a new reason.
- Enter a Reason Name.
- Select the Shipping options.
- Select Require picture of product if you want to require a picture for the return (optional).
- Select Save.