Return Statuses allow you to communicate with your customers through automated emails. When you change the status of a customer's return, you can send them an email that informs of where you're at in the return process.
To create a return status, please follow these steps:
- From Shopify's admin, select Apps.
- Select Returns Manager by Bold.
- Select Settings.
- Select Status Settings.
- Select Create a new status.
- Enter a Status Name.
- Enter the email information and contents or select Check if no email is needed for this status.
- Select Save.