Create a Return Status

• Returns Manager
• All Versions
• No coding knowledge required
• 10 Minutes

Overview

Return Statuses allow you to communicate with your customers through automated emails. When you change the status of a customer's return, you can send them an email that informs of where you're at in the return process.

To create a return status, please follow these steps:

1. From Shopify's admin, select Apps.
2. Select Returns Manager by Bold.
3. Select Settings.

   

4. Select Status Settings.

   

5. Select Create a new status.

   

6. Enter a Status Name.

   

7. Enter the email information and contents or select Check if no email is needed for this status.

   

8. Select Save.

That's it!

Next Steps:

• Customize the CSS in Returns Manager
• Create a Return Group
• Process a Return