Create a Return Status

Return Statuses allow you to communicate with your customers through automated emails. When you change the status of a customer's return, you can send them an email that informs of where you're at in the return process.

To create a return status, please follow these steps:

  1. From Shopify's admin, select Apps.
  2. Select Returns Manager by Bold.
  3. Select Settings.

    select settings

  4. Select Status Settings.

    select status settings

  5. Select Create a new status.

    Create a New Status

  6. Enter a Status Name.

    enter a status name

  7. Enter the email information and contents or select Check if no email is needed for this status.

    email options

  8. Select Save.

That's it!

Next Steps:

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