Process a Return as a Customer

• Returns Manager
• All Versions
• No coding knowledge required
• 10 Minutes

Overview

Customers will submit returns using the widget embedded on your store's page.

They can process a return by following these steps:

1. Select the Returns Page.
2. Enter the Customer Email.

   

3. Enter the Order Number.

   

4. Select Lookup.

   

5. Select the Create Return button.

   

6. Select a Return Type.

   

7. Enter a Quantity.

   

8. Select a Return Reason.

   Note: Visit What are return reasons and statuses? for more information.

   

9. Select Submit

   Note: Your customer can add notes and attach an image here as well, but it isn't required.

   

That's it!

Next Steps:

• Install Your Returns Widget
• Import Orders with Returns Manager
• Customize the CSS in Returns Manager