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Process a Return as a Customer

  • Created:
  • Last Updated:
  • Article ID: 115003755166

Customers will submit returns using the widget embedded on your store's page. They can process a return by following these steps:

  1. Select the Returns Page.
  2. Enter the Customer Email.

    enter the customer email

  3. Enter the Order Number.

    enter the order number

  4. Select Lookup.

    select lookup

  5. Select the Create Return button.

    select create return

  6. Select a Return Type.

    select a return type

  7. Enter a Quantity.

    enter a quantity

  8. Select a Return Reason.

    Note: Visit What are return reasons and statuses? for more information.

    select a return reason

  9. Select Submit

    Note: Your customer can add notes and attach an image here as well, but it isn't required.

    select submit

That's it!

The return has been submitted for approval. Store staff can now Process a Refund with Returns Manager. They can choose to approve or deny the return (or edit it if the information is entered incorrectly).

Next Steps: