Customers will submit returns using the widget embedded on your store's page. They can process a return by following these steps:
- Select the Returns Page.
- Enter the Customer Email.
- Enter the Order Number.
- Select Lookup.
- Select the Create Return button.
- Select a Return Type.
- Enter a Quantity.
- Select a Return Reason.
Note: Visit What are return reasons and statuses? for more information.
- Select Submit
Note: Your customer can add notes and attach an image here as well, but it isn't required.
The return has been submitted for approval. Store staff can now Process a Refund with Returns Manager. They can choose to approve or deny the return (or edit it if the information is entered incorrectly).