Process a Return as a Customer

Customers will submit returns using the widget embedded on your store's page. They can process a return by following the steps below.


Bold Returns Manager is no longer available to install on the Shopify App Store. If you already have Bold Returns Manager installed, you will be able to continue using it as it is grandfathered on your store.



  1. Select the Returns Page.
  2. Enter the Customer Email.

    enter the customer email

  3. Enter the Order Number.

    enter the order number

  4. Select Lookup.

    select lookup

  5. Select the Create Return button.

    select create return

  6. Select a Return Type.

    select a return type

  7. Enter a Quantity.

    enter a quantity

  8. Select a Return Reason.

    Note: Visit What are return reasons and statuses? for more information.

    select a return reason

  9. Select Submit

    Note: Your customer can add notes and attach an image here as well, but it isn't required.

    select submit

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