Customers are able to access Returns Manager through the returns widget, which you embed on your store. It is their portal for accessing past returns, and tracking their status while you process the return.
Caution
Bold Returns Manager is no longer available to install on the Shopify App Store. If you already have Bold Returns Manager installed, you will be able to continue using it as it is grandfathered on your store.
To install your returns widget, please follow the steps below.
- From Shopify's admin, select Apps.
- Select Returns Manager by Bold.
- Select Help.
- Select Get Started.
- Under "Installation Instructions", copy the returns widget embed code.
- Select Online Store.
- Select Pages.
- Select Add page.
- Enter a Title.
- Select the HTML editor.
- Paste the embed code copied in Step 5.
- Select Save.
Example
When you view your page, this is what the widget will look like:
