Get Started with Returns Manager

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Returns Manager is a dynamic eCommerce app that allows you to process product returns from your customers.

Your customers input their order number and email address using a storefront widget, then select the items they wish to return.

You can choose which products are returnable, the acceptable reasons for a return, as well as how long your customers have to submit for a return.

Using a UPS carrier account, you can automatically generate return labels for certain return reasons.

To set up Returns Manager, please follow these steps:

Initially, Returns Manager is only able to read the information on orders that are placed after the app has been installed.

To accept returns on orders that were placed before you installed the app, you must import your order history.

Visit Import Orders with Returns Manager for more information on how to do this within the app.

The return groups are how Returns Manager determines whether or not a product is returnable.

You can select the length of time your customers have to submit for a return, the type of credit they can receive, and whether or not a restocking fee will apply.

Note: Any products that you do not select as returnable will not be submittable for a return.

Visit Create a Return Group for more information on how to set this up.

When submitting a return, your customers must select a reason for why they wish to return a product.

You're able to choose who is responsible for paying the shipping costs and whether or not a picture of the product is required.

Note: You can hide who is responsible for the shipping cost on each return reason to prevent customers from gaming the system.

Visit Create a Return Reason for more information on how to create these reasons.

Setting up and enabling your email notifications allows you to inform your customers when certain actions are taken with their return.

You can let them know if their return has been approved or denied, and if any notes have been posted to their return. The approval emails can also include the customer's return label.

Visit Edit Returns Manager Emails for more information on how to customize these templates.

Returns Manager has a small piece of code that must be inserted in a Shopify page to display the returns widget.

The widget allows your customers to submit for a return on your storefront. You can also customize the page to display your return policy information.

Visit Install Your Returns Widget for more information on how to insert this widget code correctly.

The returns widget can be customized to match your site's design and styling.

You can adjust the widget colors, font sizes, language, and even include your own custom CSS styling.

Visit Customize the Display of Returns Manager and Customize the CSS in Returns Manager for more information on how to change the widget styling.

Visit Customize the Wording in Returns Manager to learn how to adjust the verbiage used in widget.

Returns Manager provides you with the ability to update your customers on the status of their return.

You can create a status that emails your customer when their return status is changed in the app. You can also choose to not send emails for certain statuses.

Visit Create a Return Status for more information on this feature.

Returns Manager works with UPS to generate return labels for your customers. The labels are automatically generated when a customer selects a return reason where the "Store Owner" is set to pay for shipping.

Note: This integration requires an active carrier account with UPS that can generate labels through a third-party API. Please contact UPS for more information on how to receive these credentials.

Visit Generate Return Labels for Customers to learn how to enable this integration.

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