Returns Manager is able to read all of the information on orders that are placed after the app has been installed. Because of this, you need to run an import for your customers to be able to return orders that were placed before the app's installation.
To import your historical orders into Returns Manager, please follow these steps:
- From Shopify's admin, select Apps.
- Select Returns Manager by Bold.
- Select Returns.
- Select Pending Requests.
- Select Import Orders.