Automate Return Labels

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Warning!

Returns Manager is only able to generate shipping labels through UPS. Please contact UPS for more information on how to get your API credentials.

Returns Manager can use UPS to automate return shipping labels to send to customers. When activated, a shipping label will automatically be sent to your customers when a return is approved.

To set it up, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold

  3. Select Settings.

    select settings

  4. Select Return Label Settings.

    select return label settings

  5. Under "Carrier", select UPS.

    select ups

  6. Under "Enter Your Information for UPS Here", enter your API Key, User Name, Password, and Account Number.

    enter your UPS account information

  7. Under "Step 2", Enter in your return address.

    enter your return address

  8. Select Save.

    Note: The labels are generated when the customer's return is approved for reasons where the "store owner" is set to pay the shipping.

    select save

That's it!

Next Steps:

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