Archiving a customer's return in Returns Manager should be the last step in your process. When you archive a return, it's pushed to a historical "Archived" section for you to view when you look at your analytics section.
Note: Once a return has been archived it cannot be unarchived. We strongly recommend that you have confirmed your customer's satisfaction with the return process before archiving this return.
To archive a return, please follow these steps:
- From Shopify's admin, select Apps.
- Select Returns Manager by Bold.
- Select Returns.
- Select Active Returns.
- Select Archive, next to the return you would like to archive.
- Select OK.
Once you've archived a return, you can visit it by selecting Archived Returns from the Returns tab. From there, you're able to view the customer's note, any attachments uploaded by the customer or yourself, add a public or internal note, and mark whether or not a shipping label has been given to the customer.
Note: Once you've marked a shipping label as either not applicable, or have applied it (by selecting "OK"), you cannot change the Shipping Label status.