Archive a Return

• Returns Manager
• All Versions
• No coding knowledge required
• 10 Minutes

Overview

Archiving a customer's return in Returns Manager should be the last step in your process. When you archive a return, it's pushed to a historical "Archived" section for you to view when you look at your analytics section.

Note: Once a return has been archived it cannot be unarchived. We strongly recommend that you have confirmed your customer's satisfaction with the return process before archiving this return.

To archive a return, please follow these steps:

1. From Shopify's admin, select Apps.
2. Select Returns Manager by Bold.
3. Select Returns.
4. Select Active Returns.

   

5. Select Archive, next to the return you would like to archive.

   

6. Select OK.

   

Once you've archived a return, you can visit it by selecting Archived Returns from the Returns tab. From there, you're able to view the customer's note, any attachments uploaded by the customer or yourself, add a public or internal note, and mark whether or not a shipping label has been given to the customer.

Note: Once you've marked a shipping label as either not applicable, or have applied it (by selecting "OK"), you cannot change the Shipping Label status.

Helpful Links:

• View Returns Manager Analytics
• Process a Refund or Credit Return with Returns Manager
• Create a Return Group