Archive a Return


Archiving a customer's return in Returns Manager should be the last step in your process. When you archive a return, it's pushed to a historical "Archived" section for you to view when you look at your analytics section.

Note: Once a return has been archived it cannot be unarchived. We strongly recommend that you have confirmed your customer's satisfaction with the return process before archiving this return.

To archive a return, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold

  3. Select Returns.

    select returns

  4. Select Active Returns.

    select active returns

  5. Select Archive, next to the return you would like to archive.

    select archive

  6. Select OK.

    select OK

That's it!

Next Steps:

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