Archive a Return

Archiving a customer's return in Returns Manager should be the last step in your process. When you archive a return, it's pushed to a historical Archived section for you to view when you look at your analytics section.

Please note, once a return has been archived it cannot be unarchived. We strongly recommend that you have confirmed your customer's satisfaction with the return process before archiving this return.

 Caution

Bold Returns Manager is no longer available to install on the Shopify App Store. If you already have Bold Returns Manager installed, you will be able to continue using it as it is grandfathered on your store.

 


 

  1. From Shopify's admin, select Apps.
  2. Select Returns Manager by Bold.
  3. Select Returns.
  4. Select Active Returns.

    From the Returns dropdown menu, select Active Returns (second one from the top)

  5. Select Archive, next to the return you would like to archive.

    On the far-right side of the return you want to archive, select the folder symbol, underneath Archive

  6. Select OK.

Once you've archived a return, you can visit it by selecting Archived Returns from the Returns tab. From there, you're able to view the customer's note, any attachments uploaded by the customer or yourself, add a public or internal note, and mark whether or not a shipping label has been given to the customer.

 Caution

Once you've marked a shipping label as either not applicable, or have applied it (by selecting "OK"), you cannot change the Shipping Label status.

 

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