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  2. Returns Manager - Shopify
  3. Tutorials

Change the Starting Return Authorization Number

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Sherri Anderson

Warning!

The starting return authorization (RA) number can only be changed before a return is approved on the site.

To change the starting RA number, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold

  3. Select Settings.

    select settings

  4. Select General Settings.

    select general settings

  5. Change the RA Number.

    Note: The starting RA number can only be changed before any returns are accepted. Once a return is approved in the app, the RA number cannot be adjusted.

    change the RA Number

  6. Select Save.

    Select Save

That's it!

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