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Change the Starting Return Authorization Number

Warning!

The starting RA number can only be changed before a return is approved on the site.

To change the starting return authorization (RA) number, follow these steps:

  1. From "Shopify Admin", select Apps.

    Select Apps

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold

  3. Select Settings.

    select settings

  4. Select General Settings.

    select general settings

  5. Change the RA Number.

    Note: The starting RA number can only be changed before any returns are accepted. Once a return is approved in the app, the RA number cannot be adjusted.

    change the RA Number

  6. Select Save.

    Select Save

That's it!

Next Steps: