The starting return authorization (RA) number can only be changed before a return is approved on the site.
To change the starting RA number, please follow these steps:
- From Shopify's admin, select Apps.
- Select Returns Manager by Bold.
- Select Settings.
- Select General Settings.
- Change the RA Number.
Note: The starting RA number can only be changed before any returns are accepted. Once a return is approved in the app, the RA number cannot be adjusted.
- Select Save.