Occasionally, Bold's Xero integration may encounter errors that stop your exports from functioning.
In the event that your exports stop functioning, we highly recommend disconnecting and reconnecting the app from your Xero organization.
Setup
- From the Shopify admin, select Apps.
- Select Xero.
- Select Settings.
- Select Disconnect.
- Navigate back to the Shopify admin and select Apps.
- Select Xero.
- Reconnect your Xero organization by selecting Connect now.
Once the Xero app has been successfully disconnected and reconnected, your exports should resume.
Troubleshooting
If your exports are still not functioning, please contact our Merchant Success team.