How do I adjust a customer's point balance?

This article outlines how you can adjust a customer's point balance.


At this time, version 1 of Bold Loyalty Points is unavailable for new installations. If you are currently using version 1 of Bold Loyalty Points, you will be able to continue using the app as your account will now be grandfathered.




  1. From the Shopify Admin, select Apps.
  2. Select Loyalty Points by Bold.
  3. Select Customers or Transactions.

    select customers or transactions

  4. Select Settings

    select settings

  5. Select Adjust Customer's Points.

    select adjust customer's points

  6. Enter the number of Points to Issue.

    enter the number of points to issue

  7. Enter a Reason for adjusting the points balance.

    enter a reason

  8. Select a Points Expiry rule.

    select a rule

  9. Select Issue points.

    select issue points

  10. Select Yes, issue points.

    select, yes issue points

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