Refund a Cashier Order

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Bold Cashier and Shopify allow you to refund orders to simplify the process. When refunding through the apps, your payment gateway will refund the money to your customers.

Refunds are issued automatically, but banks may take up to 5-10 business days to process the refund.

To refund an order, please follow these steps:

To refund an order, placed through Cashier, through the Shopify admin, please follow these steps:

  1. From Shopify's admin, select Orders.

    Step-1_Orders.png

  2. Select the Order you wish to refund.

    Step-2_Choose-Order.png

  3. Select More Actions, then Refund - Cashier.

    Step-3_More-Action-Refund.png

  4. Enter a Refund quantity.

    Note: To issue a full refund here, select "Issue Full Refund" and skip to Step 8.

    Step-4_Refund-Quantity.png

  5. Enter a Restock quantity (optional).

    Step-5_Restock-Quantity.png

  6. Enter a $ amount next to "Shipping refund" if you would like to refund a full or partial shipping charge.

    Step-6_Shipping-Amount.png

  7. Enter a refund reason. (optional)

    Step-7-Refund-Reason.png

    Note: This will show up in Shopify as the refund reason.

    refund-reason.png

  8. Select Send an email notification to the customer. (optional)

    Step-8_Email-Notification.png

  9. Select Refund $XX.XX.

    Step-9-Refund-Order.png

To refund an order, placed through Cashier, through the Cashier admin, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select Apps

  2. Select Bold Cashier.

    Select Bold Cashier

  3. Select Orders, then All Orders.

    Select Orders/All Orders

  4. Select the Refund button beside the order you wish to refund.

    Note: You can use the search bar on this page to filter your orders by their number, email address, etc.

    Step-4_Choose-Refund.png

  5. Enter a Refund quantity.

    Note: To issue a full refund here, select "Issue Full Refund" and skip to Step 8.

    Step-5_Refund-Quantity.png

  6. Enter a Restock quantity (optional).

    Step-6_Restock-Quantity.png

  7. Enter a $ amount next to "Shipping refund" if you would like to refund a full or partial shipping charge.

    Step-7_Shipping-Amount.png

  8. Enter a refund reason. (optional)

    Step-8-Refund-Reason.png

    Note: This will show up in Shopify as the refund reason.

    refund-reason.png

  9. Select Send an email notification to the customer. (optional)

    Step-9_Email-Notification.png

  10. Select Refund $XX.XX.

    Step-10-Refund-Order.png

Next Steps:

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