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Klaviyo and Recurring Orders Integration

You can integrate Klaviyo with Recurring Orders by entering your Public API Key into the app.

Pairing Klaviyo tracking and Recurring Orders together allows you to gather valuable information about your subscribers during the purchase process and the subscription cancellation process. Use this information to communicate based on data-driven events and behaviors, through strategic email and social media campaigns.

Visit Klaviyo for more benefits and features and to create your first campaign.

This integration tracks multiple events during the Recurring Orders checkout process, which you can view in the Metrics section of your Klaviyo dashboard. You find it under Metrics -> Activity Feed.

Recurring Orders will track the following events during the checkout process:

  • Started Checkout
    • Klaviyo records this once the customer enters an email address in the checkout.
    • Here is a list of the information recorded when applicable:
      • Customer Email
      • $ Value
      • Product Name(s)
      • Frequency Text (Days, Months, Years)
      • Frequency Type (Number)
      • Product Handle
      • Product ID
      • Product Image Link
      • Product Title
      • Product URL
      • Quantity
      • SKU
      • Total
      • Unit Price
      • Variant Title
      • Vendor

  • Add Shipping Info
    • Klaviyo records this event once the customer selects "Continue" after entering their shipping information at checkout.
    • Here is a list of the information recorded when applicable:
      • Customer Email
      • $ Value
      • Currency 
      • Product Name(s)
      • Frequency Text (Days, Months, Years)
      • Frequency Type (Number)
      • Fulfillment Type
      • Product Handle
      • Product ID
      • Product Image Link
      • Product Title
      • Product URL
      • Quantity
      • SKU
      • Total
      • Unit Price
      • Variant Title
      • Vendor

  • Successful Subscription
    • Klaviyo records this event once the customer hits the "Thank You Page".
    • Here is a list of the information recorded when applicable:
      • Coupon Code
      • Currency
      • Custom Domain
      • Customer Email
      • myshopify Domain
      • Frequency Text (Days, Months, Years)
      • Frequency Type (Number)
      • Fulfillment Type
      • Product Handle
      • Product ID
      • Product Image Link
      • Product Image
      • Product Title
      • Product URL
      • Quantity
      • SKU
      • Total
      • Unit Price
      • Variant Title
      • Vendor
      • Sipping
      • Subtotal
      • Tax
      • Total

Recurring Orders will also track when a customer cancels their subscription through the "Manage Subscription Portal":

  • Cancelled Subscription
    • Klaviyo records Customer email and a "reason for canceling" (if you have that set up in Recurring Orders). Visit Cancellation Management Setup for more information.

To integrate Klaviyo with Recurring Orders, follow these steps:

  1. From "Shopify Admin", select Apps.

    Select Apps 

  2. Select Recurring Orders & Subscriptions by Bold.

    Select Recurring Orders & Subscriptions by Bold 

  3. Select Settings.

    Select Settings 

  4. Select Integrations.

    Select Integrations 

  5. Select Klaviyo.

    Select Klaviyo 

  6. Enter your Klaviyo Public API Key.

    Note: This can be found in your Klaviyo dashboard in the "User" section, under "Account". On the "Account page", select Settings -> API Keys.

    Enter your Klaviyo Public API Key 

  7. Select Save.

    Select Save 

That's it!

Your subscriber activity is available in your Klaviyo metrics.

Note: Our Recurring Orders integration will not show up under the "Enabled Integrations" section in Klaviyo.

Since this is a brand new integration, we're open to feedback. Please Email our Recurring Orders Team if there is any subscriber activity you'd like to see added.

Next Steps