What happens if a customer's credit card is declined?


When a customer's credit card is declined, an optional email will be sent out to the customer and store owner notifying them that the card has been declined. The app will attempt to recharge that credit card every 24 hours until the charge goes through or the order is canceled.

You can view all failed transactions by navigating to the failed transactions tab located in the app's sidebar navigation: Reports > Failed Transaction Logs.

Blog Posts:

2 out of 2 found this helpful



Please sign in to leave a comment.