Create a Shopify Staff Account

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For our team to complete a liquid code install, or for deeper troubleshooting, we may require access to your Shopify Admin.

Note: Only the Shopify account owner can create a staff account.

We generally require access to the following areas of your online store:

  • Orders
  • Customers
  • Products
  • Themes
  • Settings
  • Apps

To create a staff account and give us access, follow these steps:

  1. From Shopify's admin, select Settings.

    select settings

  2. Select Account.

    select account

  3. Under "Accounts and permissions" select Add staff account.

    select add staff account

  4. Enter a First name, Last name, and Email address.

    Note: The email address needs to be support+<yourshopsubdomain>@boldcommerce.com. For example: If your shop address is mycoolstore.myshopify.com, the account email should be support+mycoolstore@boldcommerce.com.

    enter your information

  5. Select Send invite.

    Select Send Invite

That's it!

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Comments

2 comments
  • how can we let you know we have added you as a staff member

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  • Hey Rohan!

    Thanks so much for reaching out :) If you create a staff account in the manner described above ^^^ our team should receive a notification email from Shopify, informing us that this account has been activated.

    You can also reach out to us through your ticket thread, or open a new one with an email to support@boldcommerce.com.

    Just make sure you let us know what your .myshopify URL is along with the app you need support for!

    Cheers,
    Brendin
    Knowledge Centre Manager

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