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For our team to complete a liquid code install, or for deeper troubleshooting, we may require access to your Shopify Admin.
Note: Only the Shopify account owner can create a staff account.
We generally require access to the following areas of your online store:
- Orders
- Customers
- Products
- Themes
- Settings
- Apps
To create a staff account and give us access, follow these steps:
- From Shopify's admin, select Settings.
- Select Account.
- Under "Accounts and permissions" select Add staff account.
- Enter a First name, Last name, and Email address.
Note: Many stores enter the first name as Bold, the last name as Support. The email address needs to be support@boldcommerce.com.
- Select Send invite.
That's it!
Comments
how can we let you know we have added you as a staff member
Hey Rohan!
Thanks so much for reaching out :) If you create a staff account in the manner described above ^^^ our team should receive a notification email from Shopify, informing us that this account has been activated.
You can also reach out to us through your ticket thread, or open a new one with an email to support@boldcommerce.com.
Just make sure you let us know what your .myshopify URL is along with the app you need support for!
Cheers,
Brendin
Knowledge Centre Manager
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