In order for our team to complete a Liquid code install or help troubleshoot any issues, we may require access to your Shopify Admin. If you already have a staff account with Bold that includes a different email address than the one within this article, please remove it.
This article will show you how to create a staff account and provide access to Bold. If you'd like more information on changing your staff member permissions, please visit Shopify's Help Center.
Pro-Tip
If an active Collaborator account for Bold Commerce is already present on your store, a staff account will not be needed from our Merchant Success team.
Setup
Alert
- Only the Shopify account owner can create a staff account.
- Depending on the app and support request, we may need access to additional areas.
- From the Shopify admin, select Settings.
- Select Users and permissions.
- Select Add staff.
- Enter a First name, Last name, and Email address.
Note: Many stores enter the first name as Bold, the last name as Support. The email address needs to be support+accounts@boldcommerce.com.
- Select the following permissions:
- Orders
- Products
- Customers
- Themes
- Navigation
- Manage settings
- Manage and install apps and channels
- Select Send Invite.