Create a Shopify Staff Account

In order for our team to complete a Liquid code install, or for deeper troubleshooting, we may require access to your Shopify Admin. If you already have a staff account with Bold that includes a different email address than the one within this article, please remove it.

If you'd like more information on changing your staff member permissions, please visit Shopify's Help Center.

 Pro-Tip

If an active Collaborator account is already present on your store, a staff account will not be needed from our Merchant Success team.

 


 

Setup

 Alert

Only the Shopify account owner can create a staff account.

When enabling access, please ensure the areas for the orders, customers, products, themes, settings, and apps are all enabled.

To create a staff account and provide access to Bold, please follow these steps:

  1. From Shopify's admin, select Settings.
  2. Select Plans and permissions.

    Select Plans and permissions

  3. Under Permissions select Add staff.
  4. Enter a First name, Last name, and Email address.

    Note: Many stores enter the first name as Bold, the last name as Support. The email address needs to be support+accounts@boldcommerce.com.

    enter your information

  5. Select Send invite
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