Create a Shopify Staff Account

In order for our team to complete a Liquid code install, or for deeper troubleshooting, we may require access to your Shopify Admin. If you already have a staff account with Bold that includes a different email address than the one within this article, please remove it.

If you'd like more information on changing your staff member permissions, please visit Shopify's Help Center.


If an active Collaborator account is already present on your store, a staff account will not be needed from our Merchant Success team.





Only the Shopify account owner can create a staff account.

When enabling access, please ensure the areas for the orders, customers, products, themes, settings, and apps are all enabled.

To create a staff account and provide access to Bold, please follow these steps:

  1. From Shopify's admin, select Settings.
  2. Select Plans and permissions.

    Select Plans and permissions

  3. Under Permissions select Add staff.
  4. Enter a First name, Last name, and Email address.

    Note: Many stores enter the first name as Bold, the last name as Support. The email address needs to be

    enter your information

  5. Select Send invite
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