Create a Shopify Staff Account



In order for our team to complete a Liquid code install, or for deeper troubleshooting, we may require access to your Shopify Admin. If you already have a staff account with Bold that includes a different email address than the one within this article, please remove it.

If you'd like more information on changing your staff member permissions, please visit Shopify's Help Center.

Note: Only the Shopify account owner can create a staff account.

When enabling access, please ensure the areas for the orders, customers, products, themes, settings, and apps are all enabled.

To create a staff account and provide access to Bold, please follow these steps:

  1. From Shopify's admin, select Settings.

    select settings

  2. Select Account.

    select account

  3. Under "Accounts and permissions" select Add staff account.

    select add staff account

  4. Enter a First name, Last name, and Email address.

    Note: Many stores enter the first name as Bold, the last name as Support. The email address needs to be

    enter your information

  5. Select Send invite

    Send Information to

Helpful Links:

66 out of 67 found this helpful


  • how can we let you know we have added you as a staff member

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  • Hey Rohan!

    Thanks so much for reaching out :) If you create a staff account in the manner described above ^^^ our team should receive a notification email from Shopify, informing us that this account has been activated.

    You can also reach out to us through your ticket thread, or open a new one with an email to

    Just make sure you let us know what your .myshopify URL is along with the app you need support for!

    Knowledge Centre Manager

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  • I got an error message when I clicked "send invitation".

    There is 1 error:
    Email has already been taken.

    How can I figure this out?

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  • Hi there!

    Thanks so much for reaching out :) It's possible that our team currently has a staff account for your site. I've gone ahead and created a ticket, on your behalf, and our Merchant Success team will be in contact to assist with this issue.

    Please let us know if you have any further questions from here and we'll be glad to help!

    Knowledge Centre Manager

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