We have fun building apps with store owners in mind because we're Shopify store owners too. Having said that, we're sorry to see you want to cancel your subscription to our service.
Some of the common reasons a store owner removes an app are:
- they have questions about how the app works
- they are confused by the instructions
- they are nearing the end of the app trial
- they are having trouble using the app
We're here to help!
From adding some extra time to your free trial to helping you build a custom solution, we can do almost anything. Submit a ticket to our Customer Success team and let us know what we can do to help.
Several Bold apps have the ability to create products, variants, change product pricing, or apply recurring charges. These offers must be turned off within the app to ensure they are no longer active when the app is removed. These offers will look different depending on the app you're using.
Please view to the information related to the app you are using, below.
From within Bundles, navigate to Product Bundles, turn off any active bundle groups, and allow the sync to compete. The offers are turned off when they are no longer green and the sync has completed.
From within Cashier, navigate to Settings > General settings and select Disable Cashier.
Bold Custom Pricing
From within Custom Pricing, navigate to Settings > General, and select Pause All Groups, or Global Clear > Delete All and wait for the sync to complete. This will automatically turn off all active Custom Pricing groups and discounts.
Bold Discounts V1
From within Discounts, navigate to Current Discounts, turn off any active sales groups, and wait for the sync to complete. The offers are turned off when they are no longer green and the sync has completed.
- From within Bold Memberships, navigate to Settings and disconnect the payment gateway(s).
- Select Save.
Bold Subscriptions V1
Navigate to Subscriptions > My Subscriptions and toggle the switches to off. The offers are turned off when they are no longer green.
Bold Subscriptions for Shopify Checkout
Navigate to Subscriptions > Subscription groups and toggle the switches to off under the Status column. The offers are turned off when they are no longer green.
Navigate to the Offers > Current Offers, and toggle the switches to off within this area. The offers are turned off when they are no longer green.
For assistance with any app not listed above, or ensuring that your app functionality and features have been turned off before removing the app, please contact our Customer Success team.
We understand our apps may not be the perfect fit for every store. If you have decided that this app is not for you and are sure you want to uninstall, follow these instructions:
- From the Shopify admin, select Apps.
- Select App and sales channel settings.
- Beside the app you'd like to uninstall, select Uninstall.
- Optional: Let us know why you’re removing the app.
- Select Delete.
As soon as the Bold app has been removed from your store within the Shopify admin, the monthly billing will stop immediately and will not renew.
Liquid code that has been added to your store's theme files for Bold will not automatically be removed when the app is uninstalled. This is a limitation with Shopify that does not allow for this adjustment once the app is removed.
The code that was added to your theme should not affect your store unless you're looking to install another app with similar functionality. If this is the case, it would be best to have the Bold app code removed from your store.
If you created a backup theme on your store before installing the Bold app code, you can simply republish your backup theme as it would not have Bold code.
Removing the app code can be done manually, or completed by our installation expert team. Please view the information below relevant to your preferred method of removing the code.
Within our Help Center, all of the apps have a manual installation guide. To manually remove the code from your theme, you could go through the specific app install instructions and remove the code found on your store.
Note: Please complete manual code removals on a backup theme on your store. Manual code removals require knowledge of the Shopify liquid code.
Please see the following articles related to code, for each app:
- Bold Bundles
- Bold Custom Pricing
- Bold Discounts V1
- Bold Discounts Powered by Price Rules
- Bold Memberships
- Bold Multi-Currency
- Bold Subscriptions V1
- Bold Subscriptions for Shopify Checkout
- Bold Upsell
Expert UninstallTo create a ticket request with our expert installation team to remove the Bold app code from your store, please reach out to our Customer Success team and let them know which theme you would like the code removed from.