We have fun building apps with store owners in mind because we're Shopify store owners too. Having said that, we're sorry to see you go!
Confused with something in the app?
Some of the common reasons a store owner removes an app are:
- they have a question,
- they are confused by the instructions,
- they are nearing the end of the app trial; or
- they are having trouble using the app.
We're here to help!
From adding some extra time to the free trial to building a custom solution, we can do almost anything. Email our Support Wizards and let us know what we can do to help.
The app isn't right for my store.
We understand our apps may not be the perfect fit for every store. If you have decided that this app is not for you and are sure you want to uninstall, follow these instructions:
Before Removing the App
Several apps create products, variants or change pricing. The offers must first be stopped in the app, ensure you wait for the offers to finish updating. Depending on the number of products that need to be updated, it can take a few minutes or several hours to complete.
Ok, everything is stopped. How do I remove the app?
- From "Shopify Admin", select Apps.
- Locate the App you want to uninstall.
- Select the Remove button.
- Let us know why you’re removing ... (Optional)
- Select Delete.
How do I stop being charged for the app?
When removed from the store, access to the app and monthly billing stops immediately.
Code was added to the theme files for the app. Does that get removed?
No, the liquid code added to the theme files is not automatically removed. The code that was installed for this app to work only applies to the app so you can leave it in and your store will run just fine. If you ever decide to install it again you won't need to redo the liquid install.