We have fun building apps with store owners in mind because we're Shopify store owners too. Having said that, we're sorry to see you want to cancel your subscription to our service.
Some of the common reasons a store owner removes an app are:
- they have questions about how the app works,
- they are confused by the instructions,
- they are nearing the end of the app trial; or
- they are having trouble using the app.
We're here to help!
From adding some extra time to the free trial to building a custom solution, we can do almost anything. Email our Merchant Success team and let us know what we can do to help.
Several Bold apps have the ability to create products, variants, change product pricing or apply recurring charges. These offers must first be stopped within the app to ensure they are stopped when the app is removed.
To turn these offers off, please open the Bold app you were using, and turn off any change that was made within the app. This can usually be completed by selecting the on/off toggle:
Making these adjustments will look different depending on which app your are using. For example:
Within Bold Upsell - Navigate to the apps "Current Offers" page, and set the toggle switches to off within this area.
Within Bold Subscriptions - Navigate to Subscriptions > My Subscriptions to set the toggle switches off within this area.
Within Bold Memberships - Navigate to Recurring Memberships > Settings and disconnect the payment gateway(s).
We understand our apps may not be the perfect fit for every store. If you have decided that this app is not for you and are sure you want to uninstall, follow these instructions:
- From the Shopify admin, select Apps.
- Locate the App you want to uninstall.
- Select the Delete.
- Let us know why you’re removing the app. (Optional)
- Select Delete.
As soon as the Bold app has been removed from your store within the Shopify admin, the monthly billing will stop immediately and will not renew.
Liquid code that has been added to your store's theme files for Bold will not automatically be removed when the app is uninstalled. This is a limitation with Shopify that does not allow this adjustment once the app is removed.
If you created a backup theme on your store when first installing the Bold app code, you will not have to have the code removed. You could instead just use this theme, as it would not have Bold code added.
The code that was added to your theme is fine to stay there, unless you're looking at installing another app with similar functionality. If this is the case, it would be best to have the Bold app code removed from your store.
Removing the app code can be done manually, or completed by our installation expert team.
Within our Help Center, all of the apps have a manual installation guide. To manually remove the code from your theme, you could go through the specific app install instructions and remove the code found on your store.
Note: Please complete manual code removals on a backup theme on your store. Manual code removals require knowledge of the Shopify liquid code.
Please see the following articles related to code, for each app:
- Bold Brain
- Bold Bundles
- Bold Subscriptions V2
- Bold Custom Pricing
- Bold Discounts V2
- Bold Memberships
- Bold Motivator
- Bold Multi-Currency
- Bold Product Options
- Bold Subscriptions V1
- Bold Upsell
Expert UninstallTo create a ticket request with our expert installation team to remove the Bold app code from your store, please contact us. By creating a ticket, you will be asked to confirm which theme you would like this code uninstallation completed on.