Uninstall an App from Your Store

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We have fun building apps with store owners in mind because we're Shopify store owners too. Having said that, we're sorry to see you want to cancel.

Some of the common reasons a store owner removes an app are:

  • they have a question,
  • they are confused by the instructions,
  • they are nearing the end of the app trial; or
  • they are having trouble using the app.

We're here to help!

From adding some extra time to the free trial to building a custom solution, we can do almost anything. Email our Support Wizards and let us know what we can do to help.

Several of our apps can create products, variants or change pricing. The offers must first be stopped in the app and ensure you wait for the offers to finish updating. Depending on the number of products that need to be updated, it can take a few minutes or several hours to complete.

To turn these offers off, you must navigate to the app's "Current Offers" page and set the toggle switches for these to "Off". For example: the offers page in Product Upsell is located under "Offers" > "Current Offers".

We understand our apps may not be the perfect fit for every store. If you have decided that this app is not for you and are sure you want to uninstall, follow these instructions: 

  1. From "Shopify Admin", select Apps.

    select apps 

  2. Locate the App you want to uninstall.

    locate the app 

  3. Select the Remove button.

    select remove 

  4. Let us know why you’re removing ... (Optional)

    "enter 

  5. Select Delete.

    select delete 

When removed from the store, access to the app and monthly billing stops immediately.

No, the liquid code added to the theme files is not automatically removed. Due to a limitation of Shopify's platform, we are not able to make changes to the theme code after an app is uninstalled.

The code that was installed for this app to work only applies to the app so you can leave it in and your store will run just fine. If you ever decide to install it again you won't need to redo the liquid install.

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Comments

2 comments
  • Hi, I used to have Bold Multi Currency on my store but uninstalled it because my new theme had a built-in converter.
    However, I was now playing around with my old theme again due to some page speed issues and see this line on Google page insights:

    /install_assets/bold.multicurrency.js(mc.boldapps.net) 252 ms 169 ms 83 ms

    Where does this app leave traces and how can I get rid of them? Is it entire files I can remove or individual lines of code?

  • Hi there!

    Thanks so much for reaching out :) There's a few different locations where Multi-Currency needs to place some code within your theme in order to function correctly on the storefront.

    If our team had assisted with the installation, you should be able to revert to a backup version of your theme that wouldn't contain any of Multi-Currency's code. We generally create a duplicate version before we begin any of our installations.

    If you had performed this install yourself, I'd recommend following our installation instructions in reverse to remove all of the app's coding:

    - https://support.boldcommerce.com/hc/en-us/articles/115002592626-Multi-Currency-Code-Install-Instructions

    The specific snippet of code you're referring to here should be located within your theme files under Snippets > bold-currency-converter.liquid.

    Please contact our Merchant Success team (support@boldcommerce.com) if you have any further questions from here and we'll be more than happy to assist!

    Cheers,
    Brendin
    Knowledge Centre Manager

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