Stores are Displaying near Africa or Otherwise Incorrectly

A convenient way to load a large number of stores at once is to Bulk Import Stores in Store Locator with the address locations.

If the CSV file doesn't contain the GPS (latitude and longitude) coordinates, Store Locator will attempt to locate the address based on the address details provided.

If for some reason the address can't be found, a pin will be placed in the middle of the map.

Select an option below to view more information on how to resolve this issue.

 


 

  1. From the Shopify admin, select Apps.
  2. Select Store Locator.
  3. Select Stores.
  4. Select Manage Locations.

    SL_Sol_1_Step_4.png

  5. Select Edit next to the store.

    Edit Store

  6. Select Find My Store.

    Find My Store

If the map still does not show a pin in the new location, continue to Solution 2.

  1. Open Google Maps.
  2. Enter the address in the search bar.

    enter the address

  3. Right-click on the pin and select What's here?

    select what's here

  4. Note the Latitude and Longitude.

    Note: The numbers are separated by a comma. The first number is the latitude; the second is the longitude. Copy the complete number including the minus symbol.

    note the latitude and longitude

  5. From the Shopify admin, select Apps.
  6. Select Store Locator.
  7. Select Stores.
  8. Select Manage Locations.

    SL_Sol_1_Step_4.png

  9. Select Edit next to the store you want to adjust.

    Edit Store

  10. Select I know my Coordinates.

    I Know My Coordinates

  11. Enter the Latitude.

    Latitude

  12. Enter the Longitude.

    Longitude

  13. Select Update Location.

    Update Location

  14. Select Save.
  1. From the Shopify admin, select Apps.
  2. Select Store Locator.
  3. Select Stores.
  4. Select Manage Locations.

    SL_Sol_1_Step_4.png

  5. Select Edit next to the store.

    Edit Store

  6. Select and drag the pin to the desired location.

    Drag Pin

  7. Select Save.
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