Stores are Displaying near Africa or Otherwise Incorrectly – Help Center

Store Locator
All Versions
No coding knowledge required
10 Minutes

A convenient way to load a large number of stores at once is to Bulk Import Stores in Store Locator with the address locations.

If the CSV file doesn't contain the latitude and longitude (GPS) coordinates, the app will attempt to locate the address based on the address details provided. If for some reason, the address can't be found, a pin will be placed in the middle of the map.

There are many reasons the address may not be found. The address may have been written incorrectly, misspelled or it may be new. There are three solutions to fix this problem, select each solution to view the steps to fix it.

Solution 1

From "Shopify Admin", select Apps.
Select Store Locator.
Select Stores.
Select Manage Locations.
Select Edit next to the store.
Select Find My Store.

That's it! If the map doesn't show a pin in the new location, continue to solution 2.

Solution 2

Open Google Maps.
Enter the address in the "search bar".
Right-click on the pin and select What's here?
Note the Latitude and Longitude.
Note: The numbers are separated by a comma. The first number is the latitude; the second is the longitude. Copy the complete number including the minus symbol.
From "Shopify Admin", select Apps.
Select Store Locator.
Select Stores.
Select Manage Locations.
Select Edit next to the store.
Select I know my Coordinates.
Enter the Latitude.
Enter the Longitude.
Select Update Location.
Select Save.