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Stores are Displaying near Africa or Otherwise Incorrectly

A convenient way to load a large number of stores at once is to Bulk Import Stores in Store Locator with the address locations.

If the CSV file doesn't contain the latitude and longitude (GPS) coordinates, the app will attempt to locate the address based on the address details provided. If for some reason, the address can't be found, a pin will be placed in the middle of the map.

There are many reasons the address may not be found. The address may have been written incorrectly, misspelled or it may be new. There are three solutions to fix this problem, select each solution to view the steps to fix it.

  1. From "Shopify Admin", select Apps.

    Select Apps

  2. Select Store Locator.

    Select Store Locator

  3. Select Stores.

    select stores

  4. Select Manage Locations.

    select manage locations

  5. Select Edit next to the store.

    Edit Store

  6. Select Find My Store.

    Find My Store

That's it! If the map doesn't show a pin in the new location, continue to solution 2.

  1. Open Google Maps.
  2. Enter the address in the "search bar".

    enter the address

  3. Right-click on the pin and select What's here?

    select what's here

  4. Note the Latitude and Longitude.

    Note: The numbers are separated by a comma. The first number is the latitude; the second is the longitude. Copy the complete number including the minus symbol.

    note the latitude and longitude

  5. From "Shopify Admin", select Apps.

    Select Apps

  6. Select Store Locator.

    Select Store Locator

  7. Select Stores.

    select stores

  8. Select Manage Locations.

    select manage locations

  9. Select Edit next to the store.

    Edit Store

  10. Select I know my Coordinates.

    I Know My Coordinates

  11. Enter the Latitude.

    Latitude

  12. Enter the Longitude.

    Longitude

  13. Select Update Location.

    Update Location

  14. Select Save.

    select save

That's it!

  1. From "Shopify Admin", select Apps.

    Select Apps

  2. Select Store Locator.

    Select Store Locator

  3. Select Stores.

    select stores

  4. Select Manage Locations.

    select manage locations

  5. Select Edit next to the store.

    Edit Store

  6. Select and drag the pin to the desired location.

    Drag Pin

  7. Select Save.

    select save

That's it!

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