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Stores are Displaying near Africa or Otherwise Incorrectly

A convenient way to load a large number of stores at once is to Bulk Import Stores in Store Locator with the address locations.

If the CSV file doesn't contain the latitude and longitude (GPS) coordinates, the app will attempt to locate the address based on the address details provided. If for some reason, the address can't be found, a pin will be placed in the middle of the map.

There are many reasons the address may not be found. The address may have been written incorrectly, misspelled or it may be new. There are three solutions to fix this problem, select each solution to view the steps to fix it.

  1. From "Shopify Admin", select Apps.

    Select Apps 

  2. Select Store Locator.

    Select Store Locator 

  3. Select Stores.

    select stores 

  4. Select Manage Locations.

    select manage locations 

  5. Select Edit next to the store.

    select edit 

  6. Select Find My Store.

    select find my store 

That's it! If the map doesn't show a pin in the new location, continue to solution 2.

  1. Open Google Maps.
  2. Enter the address in the "search bar".

    enter the address 

  3. Right-click on the pin and select What's here?

    select what's here 

  4. Note the Latitude and Longitude.

    Note: The numbers are separated by a comma. The first number is the latitude; the second is the longitude. Copy the complete number including the minus symbol.

    note the latitude and longitude 

  5. From "Shopify Admin", select Apps.

    Select Apps 

  6. Select Store Locator.

    Select Store Locator 

  7. Select Stores.

    select stores 

  8. Select Manage Locations.

    select manage locations 

  9. Select Edit next to the store.

    select edit 

  10. Select I know my Coordinates.

    select I know my coordinates 

  11. Enter the Latitude.

    enter the latitude 

  12. Enter the Longitude.

    enter the longitude 

  13. Select Update Location.

    select update location 

  14. Select Save.

    select save 

That's it!

  1. From "Shopify Admin", select Apps.

    Select Apps 

  2. Select Store Locator.

    Select Store Locator 

  3. Select Stores.

    select stores 

  4. Select Manage Locations.

    select manage locations 

  5. Select Edit next to the store.

    select edit 

  6. Select and drag the pin to the desired location.

    select and drag the pin 

  7. Select Save.

    select save 

That's it!