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Attach Files to an Active Return

To attach a file to an active return, follow these steps:

  1. From "Shopify Admin", select Apps.

    Select Apps 

  2. Select Returns Manager by Bold.

    Select Returns Manager by Bold 

  3. Select Returns.

    select returns 

  4. Select Active Returns.

    select active returns 

  5. Select Edit under "Public Note", next to the return to which you want to add a file.

    select edit 

  6. Select Choose File.

    select choose file 

  7. Use your file manager to navigate to, select and Open the file you would like to attach.

    upload the file 

  8. Select Save.

    select save 

  9. Select Close.

    select close 

That's it! This file (and the notes attached to it) is viewable by the customer when they search their order number and email through the returns widget on the storefront.