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File Upload FAQ

Here are the most common file upload questions. Select the question to view the answer

We do not know the exact limits of file uploads.  From our tests, and user feedback, the maximum file size you can upload to Shopify appears to be 10 MB per upload.

The maximum image dimensions that can be uploaded is 2048 x 2048 pixels.

Unfortunately, iOS devices don't use the same file structure system that computers use so uploading files through them is not currently an option. Certain tablets, such as the Surface, do allow uploads.

There is no way to restrict the type of files that are uploaded. Files are uploaded to Shopify in a format they accept. While we don't know the exact limitations, a file size larger than 10 MB does not appear to be accepted.

All images or files will reside on Shopify's servers.  A link is automatically generated to the file location. In some situations, the image preview will be displayed. Selecting the link will allow the image to be viewed in the cart and the email confirmations.  

If your theme uses Ajax, file upload may not be working properly, there is a custom fix for this, visit: Use File Upload with an Ajax Theme for instructions.

Here are a few themes we have determined that can't upload files:

  • Weekend
  • Startup
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