Request a Liquid Code Install

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Some of our apps require liquid code to be added to the theme files in order for the designed functionality to work. We do provide the instructions for each app within our support site; however, many shop owners choose to leave it with us to install the code. Within the app, you can request our team install the liquid code for you.

As part of our expert install service, our team will:

  • Create a backup of your requested theme.
  • Make all the necessary coding adjustments to your theme.
  • Perform tests and verify that the features of the app are working correctly on the site.
  • Follow-up with you once testing is complete.
  • Be there to answer any questions you may have after the installation.

The steps for making this request can vary slightly, depending on the app; but should be similar to these.

Note: A free install can be requested for all apps with the exception of these three:

  • Product Discount - $10 fee per feature (i.e. Sales Clock - $10, Sales Icon - $10, Duplicate & Hide feature to use with Product Upsell - $10).
  • Product Builder - one-time fee of $40.
  • Sales Motivator - one-time fee of $10.

Each of our apps that require a liquid install offer a way to request an installation from directly within the app's admin:

Not all of our apps require a liquid installation to function correctly on your storefront. If you're unsure about any of this during the set-up process, please contact our Merchant Success team and we'll be more than happy to assist further.

The install team will need access to the store admin to be able to access the theme's files to install the app's code. Visit Create a Staff Account for detailed instructions.

Install requests are processed in the order received. If we have a staff account with the required permission, most installs are completed within 2 to 4 business days but may take longer depending on how many install requests we have and the complexity of the installation. An email will be sent to you when the install is complete or if additional information is needed. A status message is also displayed within the app.

We do not offer a faster install service. Requests are generally completed in the order received, but let us know and we may be able to help.

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Comments

4 comments
  • Hi! How does Expert install work? Do you need access to my Shopify account to edit the theme code and put in your code there?

  • Hey Tim!

    Thanks so much for reaching out :) That's correct; our installs team will require access to your Shopify store through either a staff or collaborator account. Once we have that level of access, we're able to go into your site and install the necessary coding.

    Please let us know if you have any further questions from here and we'll be glad to assist!

    Cheers,
    Brendin
    Knowledge Centre Manager

  • Thanks Brendin!

    Does this also mean that some themes may not be supported by the 'automatic install' method?

  • Hey Tim!

    Potentially, yes. Our robo-installer is quite good at installing correctly on the majority of Shopify themes we see come through our support queue.

    However, there are some one-off instances in which its not able to insert all of the theme code in the right places. This usually only occurs on extremely complex, custom themes.

    Cheers,
    Brendin
    Knowledge Centre Manager

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