What happens if a recurring donation charge is declined?


If a recurring donation charge is declined, you should get an email notification, and it will show up in the "Failed Donors" section.  

When a payment fails, Stripe will try to process it three times over the next week. If you know the credit card needs to be updated, you can update it from the Failed Donors section in Donations Manager.

To access the "Failed Donors" section, follow these steps:

  1. From "Shopify Admin", select Apps.

    Select Apps 

  2. Select Recurring Donations by Bold.

    select Recurring Donations by Bold 

  3. Select Recurring Donors.

    select recurring donors 

  4. Select Failed Donors.

    select failed donors 

That's it!

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