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Product Discount FAQ

  1. How long will it take the app to discount my store's products?
  2. Can I discount specific variants of a product?
  3. How long can I have a sale run for?
  4. What time zone settings are used for the scheduling?
  5. Will Product Discount apply a further discount to my products?
  6. Can I disable coupons while running a sale?
  7. What happens if more than one sale applies to an item?
  8. Is there a limit to the number of sales I can have running at the same time?
  9. How do I exclude a product from being discounted?
  10. When will you block coupon codes from applying an additional discount?

 

How long will it take the app to discount my store's products?

It depends on a number of factors, but on average, it can take between 60-90 minutes per 1000 variants being discounted.  Peak periods, such as Black Friday/Cyber Monday will take significantly longer.  It's good to plan accordingly.


Can I discount specific variants of a product?

The discount is applied to all variants of a product.  Product Discount does not have the ability to discount selected variants.  The only way to discount a specific variant is to adjust the price manually.


How long can I have a sale run for?

There is no time limit.  Run a sale for a few minutes, an hour, a few days, a month or leave it discounted forever.


What time zone settings are used for the scheduling?

The time settings are based off your store's local time. Your store time zone can be found in the shop admin, under Settings.


Will Product Discount apply a further discount to my products?

By design, Product Discount will not apply a further discount (double discount) to a product already discounted by the app.


Can I disable coupons while running a sale?

Product Discount doesn't utilize discount codes, but both sources of discounts are able to work side by side.  The app discounts the stores product pricing, coupons are entered in the checkout. There is no way within the Shopify API to prevent coupons from being added.


What happens if more than one sale applies to an item?

If you apply two sales to the same product, Product Discount will use the discount applied first, and skip any other discounts applied.  This is done to prevent a product from being double discounted by mistake.


Is there a limit to the number of sales I can have running at the same time?

There's no limit to the amount of discount groups that you can have, but an item can only be discounted by one group at a time.  If a product is in more than one discount group the other discount groups will simply skip over that product when applying discounts.


How do I exclude a product from being discounted?

There currently isn't any way in the product selector to exclude products when you search by a collection, but there is a work around. A product will only be discounted once, so if you were to first create a 0% discount with whichever products that you don't want to include, and then you run your other discount that targets the entire collection, those products in the first group won't be discounted "again" by the second discount group. Those products will simply be skipped over while the other products in the collection will be properly discounted.


When will you block coupon codes from applying an additional discount?

Product discount doesn't interact with discount coupons in any way. Coupons are applied in the checkout area, where apps do not have any access. Therefore, there is a possibility for double discounts to occur.


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