Social Autopilot FAQ

These are some of the most common questions regarding Social Autopilot. Select the item to see detailed information.

Social Autopilot will post new products and blogs in 30-minute intervals (:00, :30) to your connected social media platform(s). Due to spam limitations, posts may take up to an hour or more to appear and up to a max of two tweets per hour per Shopify store.

Social Autopilot posts should appear on Pinterest within 15 minutes of posting to your store. Products/blogs must contain an attached image to be posted to Pinterest as per their posting guidelines. If there is no image attached to the blog/product the post will appear on Pinterest with a placeholder image.

No, the products that are already in the posting queue will stay in the queue. Social Autopilot will keep trying to post the products in the queue until a new account is connected.

Social Autopilot will post new products and blog posts. A new product/blog is defined as being created within the past 24 hours, posted while the app was running, and not hidden. Duplicated products will also be considered new as long as they aren't hidden. If the product/blog was created more than 24 hours ago or goes over the 140 character limit of Twitter it will not appear.

Social Autopilot will only post new, visible products.  It cannot post products which are already published or which are created, set as hidden, then later marked as visible.

The image thumbnail called a Twitter Card that appears in Tweets is created and handled on Twitter using information from your store. Social Autopilot sends Twitter the product/blog link, so the app is not involved with the creation of the Card or able to change it.

A good way of testing if your Twitter Card should work is by using this Shopify article below. Most themes should already have the code you need installed, but it never hurts to check.

Shopify Help Centre: Using Twitter cards