| Cause | Known Issue | Suggested Solution |
|---|---|---|
| Product Customizer | Options that affect the price cannot be removed from the cart. | Product Customizer must be uninstalled from the shop. |
| Shopify Widgets | Options do not appear. | No solution. Options can only be displayed within a Shopify product page, and not externally, such as within the Shopify Widget |
| Shopify Checkout | Options that affect the price appear as individual products. | This is expected. Shopify's framework is designed to show each product in the checkout. There is no solution available. |
| Shopify > Orders |
Orders are showing extra text: builder_id, master_builder, cart_exists: true |
These attributes are expected, as they link the options they affect the price of the base product. |
| Invoice apps | Invoices show extra text: builder_id, master_builder, cart_exists: true |
Some inventory apps may have the ability to find & replace, or filter this text. If that is not available to you, here are a couple of apps that can be used to print invoices:
|
| Themes with AJAX | Various issues. | Refer to: Product Options 2.0 for Ajax Themes for possible solutions. |
| File uploads | File uploads do not appear. | Themes using AJAX cannot work with file uploads. Refer to our File Upload FAQs |
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