| Cause | Known Issue | Suggested Solution |
|---|---|---|
| Shopify Widgets | Options do not appear. | No solution. Options can only be displayed within a Shopify product page, and not externally, such as within the Shopify Widget |
| Shopify Checkout | Options that affect the price appear as individual products. | This is expected. Shopify's framework is designed to show each product in the checkout. There is no solution available. |
| Shopify > Orders |
Orders are showing extra text: builder_id, master_builder, cart_exists: true |
These attributes are expected, as they link the options they affect the price of the base product. |
| Invoice apps | Invoices show extra text: builder_id, master_builder, cart_exists: true |
Some inventory apps may have the ability to find & replace, or filter this text. If that is not available to you, here are a couple of apps that can be used to print invoices:
|
| Themes with AJAX | Various issues. | Refer to: Using Ajax Themes with Product Options for possible solutions. |
| File uploads | File uploads do not appear. | Themes using AJAX cannot work with file uploads. |
| Advanced Product Options by MageWorx | Advanced Product Options attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Cross-Sell Hero - Cross-Sell by Booster Apps | Cross-Sell Hero attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Custom Product Options by HulkApps | Custom Product Options attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Discounted Upsells - Upsell by Booster Apps | Discounted Upsells attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Discounted Pricing by Booster Apps | Discounted Pricing attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Product Options & Customizer by Product Customizer | Product Options & Customizer attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Product Personalizer by Zepto Apps | Product Personalizer attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Quantity Breaks Now by Website On-Demand | Quantity Breaks Now attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Upsell Bundles - Product Bundles by Booster Apps | Upsell Bundles attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Volume & Tiered Discounts by HulkApps | Volume & Tiered Discounts attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
| Wholesale Hero - Wholesale by Booster Apps | Wholesale Hero attempts to use similar cart hooks to our Custom Pricing app. | Unfortunately there is no solution currently available. The conflicting app, and its code, must be removed from the store. |
Bold Commerce Help Center
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