Wholesale Variants/Pricing are Visible on the Storefront

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Overview

When Custom Pricing variants and/or pricing are visible on the storefront, it's usually because the meta-data (hidden tags) on one or more of the app's variants has been removed.

There are a few different reasons as to why this may occur:

  • The app's variant was modified manually within the "Products" section of your Shopify admin.
  • An import was initiated in your Shopify admin without pausing Custom Pricing's product pricing groups.
  • The product and variants were duplicated from another product that had Custom Pricing discounts applied to it.
  • Another app may have affected/changed your product's information and caused the app's meta-data to be cleared.

To stop these variants from displaying on the storefront, please follow these steps:

  1. From Shopify's admin, select Apps.

    Select the Apps option from the left side of your Shopify admin

  2. Select Bold Custom Pricing (Wholesale & Quantity Breaks).

    Select Bold Custom Pricing (Wholesale & Quantity Breaks) from your list of apps

  3. Select Product Pricing Groups.

    Select Product Pricing Groups from the left side of your Custom Pricing admin

  4. Under "Status", select the toggle.

    Note: The toggle will show as green when it's running and red when it's paused. Pausing the app should remove the app's variants from the associated products.

    Select the status toggle switch on the right side of the screen underneath the status header

  5. Wait until this process has completed.

    Note: We're able to perform these updates at a rate of roughly 1000 variants per hour. For example: A product pricing group of 3000 variants will take about 3 hours to turn off.

    Image shows the product pricing groups reverting their status and turning off

  6. Select Products.

    Select the Products option from the left side of your Shopify admin

  7. Select a product you saw this issue with.

    Select the issue product's name from your list of Shopify products

  8. Under "Variants", look for any Custom Pricing variants that are still showing.

    Under the Variants section, look for any remaining Custom Pricing variants

  9. Next to each of these variants, select Delete.

    Select the delete icon on the right side of each of the Custom Pricing variants

  10. Select Apps.

    Select the Apps option from the left side of your Shopify admin

  11. Select Bold Custom Pricing (Wholesale & Quantity Breaks).

    Select Bold Custom Pricing (Wholesale & Quantity Breaks) from your list of apps

  12. Select Product Pricing Groups.

    Select Product Pricing Groups from the left side of your Custom Pricing admin

  13. Under "Status", select the toggle.

    Note: If you have many variants that need to be deleted, it may be a good idea to export all of your products as a CSV file, mass delete the extra variants in Excel, and re-import the products. Visit Importing and Exporting Products (links to Shopify) for more details. Please note that if you're using multiple inventory locations, they will not be respected in the export.

    Select the status toggle switch on the right side of the screen underneath the status header

Next Steps:

  • The products that were previously causing your site issues should be verified to ensure they're not showing on the storefront. Visit Verify Your Custom Pricing Install (Steps 3-5) for more information on how to verify your price discounts while not logged in.

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