If you are logged into your store as an admin, a black administrator bar will be displayed by Shopify. This will cover the top of the page which can hide the Bold Motivator bar. A regular customer would not see the admin bar; logging out will correct this problem.
Another cause is the use of an Ajax add to cart function. When this is used, your customer will stay on the product page when the add to cart button is selected. The page does not refresh.
The motivator bar requires a page refresh to appear. If this does not happen, the motivator bar won't appear until the user goes to another page. It's not possible to have it trigger on add to cart. The Ajax cart would need to be disabled in order for Motivator to work.
One of two things can be done to fix this:
- Disable the Ajax Add to Cart Functionality in the Theme; or
Modify the Theme - If you would like to continue to use the Ajax cart along with Motivator you can contact our Merchant Success team, and we'll see what we can do to help you.