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Store Locator FAQ

  1. Store Locator did not create a page in my store. Where can I find it?
  2. What is the url of my Store Locator?
  3. Can I change the url link from apps/store-locator?
  4. Can I customize the pins on the map?
  5. How can I use this for online retailers only? Can I remove the address section?
  6. Can I embed Store Locator on other pages?
  7. When I search by post code, results are in another country. Why?
  8. I requested to export my stores. Where does this go?
  9. Why do my stores appear near Africa?
  10. The pins do not show when I visit the Store Locator page. How can I fix this?
  11. The app pricing varies from free to $59.99. What are the differences?
  12. Can I pay one time for Store Locator, instead of monthly charges?

Store Locator did not create a page in my store. Where can I find it?

The Store Locator app will not create a page, found in the Shopify admin.  Rather, a store specific proxy page is created.  It will use the current theme template, while still allowing the ability to customize the page within the Display Settings menu in the app.


What is the url of my Store Locator?

By default, the website address will be the same, with apps/store-locator added to the end.

For example, if your store is www.my-store.com, the store locator page will be found at www.my-store.com/apps/store-locator.


Can I change the url link from apps/store-locator?

Yes you can!  Instructions to do this are found here!


Can I customize the pins on the map?

Yes you can!  Instructions to do this are found here!


How can I use this for online retailers only? Can I remove the address section?

Answer coming soon...


Can I embed Store Locator on other pages?

With the Store Locator app, there isn't a way as it creates a shop specific proxy page.

However, this was a common question so we actually built a store locator web app that could be used on any platform, any website and can be embedded multiple times anywhere. It's called Mapply http://mapply.net/. If you want to switch to that you can do an export from your the Shopify Store Locator app and import the store locations into that one. 

The app is essentially the same otherwise, it's just not platform specific. 


When I search by post code, results are in another country. Why?

This is common with many countries that use numeric post codes, specifically Australia and many parts of Europe.  When searching by post code, the Store Locator app (using Google Maps) starts the search from the center of the map, returning the first results found.

As an example, if you enter an Australian post code, there is a pretty good chance you will be given a result in Europe as this is the first location that matches.

Contact our support wizards, providing your store website address, and the country you want the search results to be localized to.


I requested to export my stores. Where does this go?

When the store locations are exported, the file will be emailed to the shop owner email address.

Didn't receive it? Don't have access to that email? No worries! Contact us with the store address, and we can retrieve it for you.


Why do my stores appear near Africa?

This frequently happens when the GPS location of the store location could not be found. Solutions are offered in this article.


The pins do not show when I visit the Store Locator page. How can I fix this?

When there are 300 or more locations loaded into the app, the pins will not automatically appear on the map.  

This is done to keep the page load time as quick as possible. Those limits exist for a reason. They’re not random rules that we came up with to make your life hard. The amount of data to display for more than 300 locations is significant enough to slow down the page, causing the page to become frozen or unresponsive on some browsers and many mobile devices.

On the plus side, by forcing a user to enter their location, they are giving you valuable information. Within the Store Locator app, under the Customer Lookup tab, you have a map of the past 6 months of data on where customers are searching for. This data can be used to plan on adding stores where customers are looking for you to be.


The app pricing varies from free to $59.99. What are the differences?

Free: 1 store location
$9.99 per month: up to 50 stores
$19.99 per month: up to 500 stores
$39.99 per month: up to 2000 stores
$59.99 per month: unlimited store locations

View full details on all plans under the Pricing & Plans tab.


Can I pay one time for Store Locator, instead of monthly charges?

Yes, you can. Please contact our Support Wizards here for pricing.

Have more questions? Submit a request