Top

Returns Manager Information & Pricing

Returns Manager provides a way for your customers to request returns and for you to manage them. You can specify which products are returnable and the period to allow returns. Return requests can be accepted or denied, can have statuses set on them (ex. pending manufacturer inspection) with automatic email notifications, and have images and other files uploaded as well.

Install Your Returns Widget on your storefront to allow users to enter their order number and email address. Once the order information comes up, they can request (if eligible) a return for a particular item on that order. The request will show up in Returns Manager administration and you can either accept or deny it.

Returns Manager is $19.99 USD per month, regardless of how many returns you process. A 30-day free trial is available.

No liquid code is required for this app, but you will need to Install Your Returns Widget on one of your store's pages to have the returns widget show up on the storefront.

  • The app will only work with orders that are placed through the Shopify store.
  • Returns Manager can print shipping labels via UPS. UPS is currently the only carrier integrated into this feature.
  • Not Finding Past (Historical) Orders must be imported into Returns Manager for them to be searchable through the returns widget on the storefront.
  • The product selector updates the products once a day, so if you select the entire store in a returns group, and you add a new product to the store afterward, the app will include that product in the return group once the update processes.

Visit Troubleshooting for the most common issues.