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Important Must Read Information for Returns Manager

App Overview

Returns manager allows you an easy way for your customers to request returns and for you to manage them. You can specify which products are returnable and within which time periods for the various return types. Return requests can be accepted or denied, can have statuses set on them (ex. pending manufacturer inspection) with automatic email notifications, and have images and other files uploaded as well.

How Does The App Work?

A returns widget is placed on the store front that allows users to enter their order number and email address. Once the order information comes up they are able to request (if eligible) a return for a particular item on that order. The request will then show up in the app administration that you can either accept or deny.

How much is the app?

$19.99 USD per month, with a 30 day free trial - regardless of how many returns are processed on the store through the app.

Do I need to install liquid code?

No liquid code is required for this app, but you will need to insert a snippet of code into one of your stores pages in order to have the returns widget show up on the store front.

Important Things to Note

  • The app will only work with orders that have been placed through the Shopify store.
  • Returns Manager now has the ability to print shipping labels via UPS. UPS is currently the only carrier we have integrated with this feature.
  • Historical orders must be imported into the app first, in order for them to be searchable through the returns widget on the storefront.
  • The product selector updates the product selection once a day, so for example if you select the entire store in a returns group, and you add a new product to the store afterwards, the app will later include that new product into the return group.

Troubleshooting

The most common issues can be found here.

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