Returns Manager provides a way for your customers to request returns on their purchases, and for you to manage them.
You can specify which products are returnable and the time period in which customers are able to make returns, including under what conditions.
Return requests can be accepted or denied, can have statuses set on them (ex. pending manufacturer inspection) with automatic email notifications, and have images and other files uploaded as well.
Note: Visit Troubleshooting for the most common issues.
You'll need to install the Returns Manager widget on your storefront, which allows customers to enter their order number and email address. Once the order information comes up, they can request (if eligible) a return for a particular item on their order.
The request will show up in Returns Manager's admin, and you can either accept or deny it.
Returns Manager is $19.99 USD per month, regardless of how many returns you process.
Important Things to Note:
- The app will only work with orders that are placed through the Shopify store.
- Returns Manager can print shipping labels via UPS. UPS is currently the only carrier integrated into this feature.
- Historical orders must be imported into Returns Manager for them to be searchable through the returns widget on the storefront.
- The product selector updates the products once a day, so if you select the entire store in a returns group, and you add a new product to the store afterward, the app will include that product in the return group once the update processes.