Sometimes when an issue arrises it makes things easier for either the support agents or the customer to see/control each others computer screens. In such a circumstance a join.me session may be requested. Here's how you connect to us:
1. Navigate to https://join.me/boldapps.net
(you may be prompted to download a small amount of software to use the service).
2. Next you should be presented with this screen (you may need to install the software before hand). Just click on the "knock" button to request to gain access to the screen sharing session.
3. We'll receive the request and once we accept it, you'll be able to see our screen!