A recurring order is processed differently than a regular one-time Shopify order. The payment is processed through the payment gateway you set up Recurring Orders with. These orders need to be refunded differently than a regular Shopify order.
To refund a Recurring Order, follow these steps:
- From “Shopify Admin”, select Orders.
- Enter the Order Number in the search bar.
- Select the Order Number.
- Select More actions.
- Select Refund - Recurring Order.
- Enter $ Amount to refund.
- Select Refund $XX.
- Select Refund.