A subscription order is processed differently than a regular one-time Shopify order. The payment is processed through the payment gateway you set up in Bold Subscriptions. These orders need to be refunded differently than a regular Shopify order.
To refund a Subscriptions order, please follow these steps:
- From Shopify's admin, select Orders.
- Enter the Order Number in the search bar.
- Select the Order Number.
- Select More actions.
- Select Refund - Recurring Order.
- Enter $ Amount to refund.
- Select Refund $XX.
- Select Refund.
- Email Settings and Notifications Setup in Bold Subscriptions
- Configure Language Settings
- Configure Display Settings