Manage Subscription Link Directs the User to the Login Page even if They're Logged In

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If the customer selects the "Manage Subscription" link and is being directed to the login page, even though they are already logged in, it's usually because of a domain name setting. If this is happening you will need to use a different URL for the "Manage Subscription" page than what is shown in Bold Subscriptions.

  • Current URL: http://myawesomestore.myshopify.com/tools/checkout/front_end/login
  • New URL: http://www.myawesomestore.com/tools/checkout/front_end/login

To fix the problem you will need to change the URL behind every "Manage Subscription" link.  

Follow these steps to fix the URL in a few of the most common places:

  1. From Shopify's admin, select Online Store.

    select online store

  2. Select Navigation.

    select navigation

  3. If "Manage Your Subscription" appears in one of the menus listed, select the menu title.

    select the menu

  4. Under "Menu items", next to "Manage Subscription", remove myshopify from the listed URL.

    remve myshopify

  5. Select Save menu.

    save menu

  6. From Shopify's admin, select Online Store.

    Online Store

  7. Select Actions.

    Actions

  8. Select Edit code.

    Edit code

  9. Under "Templates", select customers/account.liquid.

    select customers/account.liquid

  10. Review the URL shown under the line {{ customer.name }} If it contains myshopify, remove it from the URL.

    change url

  11. Select Save.

    save

  12. Change the URL in any other places the "Manage Subscription" link appears.

That's it!

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