Top

Manage Subscription Link Directs the User to the Login Page even if They're Logged In

If the customer selects the "Manage Subscription" link and is being directed to the login page, even though they are already logged in, it's usually because of a domain name setting. If this is happening you will need to use a different URL for the "Manage Subscription" page than what is shown within the Recurring Orders app.

Note: We are removing myshopify from the link.

To fix the problem you will need to change the URL behind every "Manage Subscription" link.  

Follow these steps to fix the URL in a few of the most common places:

  1. From "Shopify Admin", select Online Store.

    select online store 

  2. Select Navigation.

    select navigation 

  3. If "Manage Your Subscription" appears in one of the menus listed, select the menu title.

    select the menu 

  4. Under "Menu items", next to "Manage Subscription", remove myshopify from the listed URL.

    remve myshopify 

  5. Select Save menu.

    save menu 

  6. From "Shopify Admin", select Online Store.

    Online Store 

  7. Select Actions.

    actions 

  8. Select Edit HTML / CSS.

    edit html / css 

  9. Under "Templates", select customers/account.liquid.

    select customers/account.liquid 

  10. Review the URL shown under the line {{ customer.name }} If it contains myshopify, remove it from the URL.

    change url 

  11. Select Save.

    save 

  12. Change the URL in any other places the "Manage Subscription" link appears.

That's it!