How are days counted for returns?

When you set up Return Groups, you will need to decide how many days you'd like to give customers to return items. It's helpful to know how Returns Manager counts the days from start to end.

If you have a 15-day return policy and a customer buys a product at anytime on the 1st of the month, they will have until 11:59 pm on the 15th to return their product.

When you create your return policy, it's important to take into consideration fulfillment and shipping times, and make it clear that your customers have until the end of the last day to make a return.


Bold Returns Manager is no longer available to install on the Shopify App Store. If you already have Bold Returns Manager installed, you will be able to continue using it as it is grandfathered on your store.

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